At JugSite, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer an easy and straightforward return process for international orders. Please read our International Return Policy below to ensure a smooth return experience.

Return Eligibility
You may return most items within 30 days of receiving your order. To be eligible for a return, the item must be:

Unused and in its original condition.

In the original packaging.

Not a personalized or final-sale product.

How to Initiate a Return
To begin the return process, please contact our customer support team at ninja_princess_2012@yahoo.com. Provide your order number and the reason for the return. We will guide you through the return process and provide a return authorization number (if applicable).

Return Shipping Costs
For international returns, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your item reaches us safely. Please note that original shipping fees are non-refundable.

Refund Process
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5–7 business days for your refund to be processed after approval.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, we apologize for the inconvenience. Please contact us immediately at ninja_princess_2012@yahoo.com with photos of the damaged or incorrect item, and we will arrange for a replacement or a full refund at no additional cost to you.

Exchanges
At this time, we do not offer direct exchanges for international orders. If you would like a different product, please initiate a return for a refund and place a new order.

Important Notes

Items must be returned within 30 days of receiving your order.

Returns should be sent back in their original packaging, unused, and undamaged.

International customers are responsible for return shipping fees.

If you have any questions about our return policy or need assistance, please feel free to contact us at ninja_princess_2012@yahoo.com. We are here to help!